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Response Centres

International SOS’ Response Centres are strategically placed to provide on-the-ground support to client operations. They draw on our teams’ deep understanding of the local medical, operational and regulatory environment to provide remote medical support to our onsite health professionals delivering dedicated medical care on at client worksites (MedSites). Response Centres are run under the clinical supervision of an International SOS Medical Director.

They work in concert with International SOS’ Assistance Centres so that any medical case requiring further domestic or out of country medical assistance may be coordinated and managed seamlessly. In some locations, our Response Centres sit within our Assistance Centres.

Response Centres also support our collection of granular health and security situational awareness, which strengthens our local understanding of the local operating environment, as well as the country and city specific medical and security environment.

World-Class Standard of Medical Care

With us, you gain access to a team of primary and emergency care experts and medical specialists - equipped with multilingual capability and backed by the highest level of clinical governance, management and training.

Digital Capabilities

Our Electronic Medical Records (EMR) digital platforms provide our health professionals at our client sites (MedSites) with the ability to record and share medical information in a secure, real-time environment to better enable remote telemedicine interactions with medical professionals located within International SOS Response Centres, globally. This capability provides clients with the assurance of International SOS clinical best practice and standards governing the delivery of medical care.

Global Footprint

We support organisations operating in more than 900 remote and isolated geographic locations that often lack proper medical infrastructure. In certain areas, our Response Centres are integrated within our Assistance Centres, fostering a seamless and comprehensive approach.


  • Local Provider Know-How

    Our experts have a deep understanding of local laws and regulatory compliance.
  • Comprehensive & Bespoke Solutions

    Our solutions are customised to meet the unique needs of each client based on their industry and company protocols.
  • Decades of Experience

    With more than 30 years of experience, we operate globally – alongside our clients in the most challenging and remote environments.