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Continued Resilience Amidst Crisis


At International SOS, our 35 years of experience in managing crises has enabled us to safeguard the future of our clients. The COVID-19 pandemic has driven a fundamental change in our health and security assistance delivery. In the space of eight months, we have increased our TeleConsultation resources by 80% and delivered 70% more security advisory alerts. In turn, we have received five time more calls for employee support and managed over 45,000 COVID-19 related cases.1

Safeguards statistics

Our health and security experts across the globe take a moment to reflect on how the pandemic has not only impacted our own lives and organisation, but also the effect it has had on our clients and the positive changes it will have on our lives in future.

We speak to our health and security experts about their perspectives: Dr Irene Lai, Medical Director, James Wood, Head of Security Services, Dr Rahul Kalia, Medical Director, India and Xuanyi Wang, Travel Risk Specialist.

  • Looking back, did you ever anticipate the pandemic would pan out the way it did?
  • Long-term effects of COVID-19. What impact do you think this will have on people, as well as organisations?
  • Are there any positive changes we can see coming from the COVID-19 pandemic?

As we continue to manage the pandemic globally, ensuring the health and wellbeing of your workforce remains our upmost priority. Preparedness has become invaluable in proactively managing risks and our experts are on hand to support and assist in order to strengthen your organisation’s resilience. Get in touch to learn more.

  1. Analysis based on the following sources: International SOS assistance case data (January 2019 - August 2020). Comparisons based on averages in calendar year 2019 versus 2020, relative to number of people travelling over the same period; Google Analytics data (January 2019 - August 2020) for all website traffic analysis (member portal,,; Travel data (January 2019 - August 2020) for Tracker analysis; Google Analytics data (January - August 2020) for Assistance App analysis. Comparisons based on average sessions per traveller: January-February 2020 versus April-August 2020.

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