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Evacuating Patient with Head Injury in Kazakhstan During COVID-19



International SOS provided on-the-ground support for patient with head injury in Kazakhstan during the COVID-19 pandemic.


Michael, a 39-year-old international assignee, was admitted to our clinic and was diagnosed with a depressed skull fracture. Due to the COVID-19 lockdown restrictions in Kazakhstan, all domestic and international flights were suspended. A lot of medical facilities were closed off with very limited number of specialists and equipment to perform medical imaging scans.


We admitted Michael to our clinic for initial stabilisation and wound care management. After the brain CT scan was carried out, the diagnosis and treatment plan were put in place. This took place only two hours after the injury. Our medical team received the full CT scan film and the case was escalated to our Moscow Assistance Centre. We monitored Michael’s condition and secured his admission into a COVID-19-free facility for the next four days. Michael was successfully evacuated by an air ambulance to Moscow. He was then admitted for surgery in one of the largest neurosurgical centres in Russia.


We provided a high-quality of care and demonstrated great expertise supporting the client and patient throughout this complex case. We reassured Michael and allowed our client to perform the best possible duty of care given the circumstance. Michael has left the hospital and was able to return safely to his family.