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Digital Consultations Soar to Protect Health of Energy Workers During COVID-19


Global occupational health services company, Iqarus, is now carrying out 50% of all consultations remotely. The objective is to protect the health of energy industry workers. This has been fuelled by the impact of COVID-19, soaring from just 2% usage before the pandemic.

Iqarus is an International SOS company. We have been working around the clock with clients to support those with confirmed cases of coronavirus and implement preventative measures. This is alongside providing sickness absent management via video or telephone calls.

The secure telemedicine platform provides video conferencing for return to work and routine occupational health consultations. These are often required by international oil and gas firms.

Digital Consultation

Saskia Koske, head of onshore operations, said:


We developed this process around five years ago to streamline our service offering and make appointments easier for clients to manage. Remote appointments are cost and time efficient, reducing downtime and travel, but only around 2% of the 60,000 consultations every year were carried out digitally. This has now dramatically accelerated.


A 45-minute video call appointment allows a clinician to host video consultations. He can then issue reports or certificates and update patient records confidentially. Patients can access the digital service from anywhere in the world to communicate with a medical specialist securely and easily.

The service is fully secure and compliant with the data protection and security provisions required of medical information handlers. In addition, International SOS is the first company globally to receive ISO certification for TeleHealth services.

Medical director, Dr Louise Slaney, said:


Digital consultations prioritise patient wellbeing and safety regardless of geographical distance as well as offering cost efficiencies for organisations. They allow us to implement clear consistency and clinical governance – from the consent process to triage and clinical support. Many of the cases we treat within sickness absence are related to mental health. Being able to talk openly about issues or concerns from the comfort of a patient’s own home can make this often-difficult conversation easier. We will continue to explore further opportunities to use digital innovation to improve healthcare for our clients and their employees.



Notes to Editors


Iqarus is a trusted partner to the oil and gas industry. We have a robust heritage of +40 years’ experience in providing offshore and occupational health services. We support our clients to reduce risk, increase efficiency and fulfil strict legislative requirements.

Our missions are led from our headquarters in Aberdeen and supported by the International SOS global network of experts. We have a comprehensive understanding of the medical and health issues unique to the energy sector. We also have a thorough knowledge of the environments and parameters within which our customers operate. We make it our mission to provide our clients and their people with seamless health and remote medical services on and offshore.

Our suite of tailored services includes occupational health, remote medical services, medical staffing, industrial hygiene, supply chain and training. These essential functions deliver tangible business benefits including reduced operational risk, absenteeism and increased productivity. International SOS is also fully equipped to provide both topside and diving medical emergency services and offers 24/7 emergency cover.