International SOS provided crisis management support to a large telecommunications organisation amidst the COVID-19 pandemic.
Our client wanted to evaluate their crisis management handling during the COVID-19 pandemic. The objective was to improve their management of future crises. They focused on four main areas: decision making, roles and responsibilities, and organisational set-up.
After communicating with our client, our security experts were on hand to utilise our global best practices. They delivered a complete assessment of their COVID-19 crisis management. They also reviewed their documentation and interviewing key stakeholders. They looked at indicators such as preparedness, risk mitigation, response, communications, and recovery.
After presenting the findings and recommendations to our client, the impact was very positive. They had a clear path ahead on how to build resilience, and now in a position to implement key changes.