International SOS assisted one of the world's largest food companies, amidst ongoing missile and drone strikes in Saudi Arabia.
Our client was concerned about their employees who work and live in the south-west region in Saudi Arabia. In that location, missiles and drone strikes are a regular occurrence and somewhat difficult to verify. Workforce safety and preparedness needed to be ensured would a missile strike hit near their operations or an urban centre. The workforce was consisting of assignees and local nationals.
Considering the impact that an incident would have on employees and operations, our client opted for an escalation matrix. They also opted for an internal relocation plan created by our security experts for their operations in Saudi Arabia. Additionally, their local crisis management team completed a simulation exercise workshop. The objective was to understand their roles and steps to take in the event of an incident.
The impact was very positive. Our client's workforce in the region have been well-equipped to manage an escalation through comprehensive and established plans and processes.