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Quality Assured Services

We are committed to providing quality assured services by meeting globally recognised, independent certification standards. We regularly review all aspects of our service provision to ensure it reaches the high standards that our clients expect and that we set for ourselves. 

The International SOS Group of Companies is proud to have achieved the following:

  • ECOVADIS Sustainability Rating Certification - After achieving our first EcoVadis certification status in 2020, International SOS has been awarded a Silver EcoVadis Medal.
  • Global ISO 9001:2015 certification across all our business lines and for all registered companies. This certifies that we have superior Quality Management Processes in place, meet regulatory requirements, and continually work to ensure customer satisfaction.
  • Compliance with ISO/IEC27001:2013 which validates that our Information Security Management system is operating effectively.
  • Compliance with ISO/IEC 27701:2019 which validates our Privacy Information Management system is compliant with globally accepted privacy standards, appropriately addressing data controller and data processor obligations.
  • Certification of ISO 13131 - Health informatics — Telehealth services — Quality planning guidelines, awarded by the British Standards Institute (BSI). This covers consistent delivery of remote medical assistance, clinical governance, quality management protocols, compliance with legal requirements and protection of patient data.
  • Compliance with ISO 45001:2018 - Occupational Health and Safety Management System. This covers the provision of medical staffing, medical supply services, primary and occupational care clinics services, and health and security consulting solutions for organisations that require outsourced health services operating in primarily remote areas.
  • Aspire Lifestyles Concierge Services and Digital Solutions are compliant with ISO/IEC 27001 - Information Security Management, SOC 2 Type II Attestation and PCIDSS v3.2.1 Aspire Lifestyles is also listed on the Visa Global Registry of Service Providers.
  • Transparency Compliance, America - In response to the federal Transparency in Coverage Rule, the machine-readable files that are made available. It includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.
  • MedSupply International FZCO is compliant with ISO 14001:2015 - Environment Management System. This covers the supply and distribution of pharmaceuticals, vaccines and medical products including medical devices, medical equipment and consumables. Assembly, supply and distribution of medical kits. Management of installation and training services for medical equipment.
  • In 2022, the International SOS Information Security and Compliance team partnered with Mastercard RiskRecon to review our internet surface area and assess the risk specific to our internet surface. As our customers perform manual due-diligence and ask us information security questions, certifications and penetration testing reports, we believe that a holistic assessment of our internet search will help our customers to further verify that International SOS information security posture has achieved and maintained ‘A’ rating. 
  • Since 2021, International SOS is an Observer of International Code of Conduct Association (ICoCA), a multi-stakeholder initiative to ensure that providers of private security services respect human rights and humanitarian law.
  • International SOS receives highest category ranking for our cybersecurity policies, processes and technologies via CyberVadis, validating our commitment to upholding the most reliable international compliance standards.